Privacy Policy

Privacy Policy

Last updated: 25 June 2026

ByNovari operates this store and website, including all related content, features, tools, products, and services (the "Services"). ByNovari is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect or process the following categories, depending on how you interact with the Services:

  • Contact details — name, billing and shipping address, phone number, and email address.
  • Financial information — payment card information, transaction details, form of payment, and payment confirmation. (Payments are processed securely by our payment providers; we do not store full card numbers.)
  • Account information — username, password, preferences, and settings.
  • Transaction information — items you view, add to cart, purchase, return, or cancel, and your order history.
  • Communications — information you include when you contact us.
  • Device and usage information — device, browser, IP address, and how you interact with the Services, including through cookies and similar technologies.

We collect this information directly from you, automatically through the Services, from service providers acting on our behalf, and from partners or other third parties.

How We Use Your Personal Information

  • Provide and improve the Services — process payments, fulfil and ship orders, manage your account, handle returns and exchanges, enable reviews, and personalise your experience.
  • Marketing and advertising — send promotional emails, texts, or mail (with your consent where required), and show you relevant ads. You can opt out at any time.
  • Security and fraud prevention — authenticate accounts and detect or prevent fraudulent or unsafe activity.
  • Customer support — respond to your questions and provide service.
  • Legal reasons — comply with applicable law and respond to valid legal process.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • With Shopify, vendors, and service providers who support us (IT, payment processing, analytics, customer support, fulfilment, and shipping).
  • With marketing and advertising partners to provide marketing services. Depending on where you live, you may have the right to opt out of this.
  • When you direct or consent to disclosure, such as to ship your order.
  • In connection with a business transaction (e.g. merger), to comply with legal obligations, or to protect our rights and the rights of others.

We do not sell your personal information in the traditional sense of exchanging it for money.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit may be shared with Shopify and parties located in countries other than where you reside. To learn more, see the Shopify Consumer Privacy Policy.

Third-Party Links

Our Services may link to websites operated by third parties. We are not responsible for the privacy or security of those sites, and their inclusion does not imply our endorsement. Please review their policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us information, contact us and we will delete it. We do not knowingly sell or share personal information of individuals under 16.

Security and Retention

No security measures are perfectly impenetrable, and we cannot guarantee "perfect security." Information you send us may not be secure in transit, so please avoid sending sensitive information through unsecure channels. We retain personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:

  • Right to Access / Know — request access to the personal information we hold about you.
  • Right to Delete — request that we delete personal information we maintain about you.
  • Right to Correct — request that we correct inaccurate personal information.
  • Right to Portability — request a copy of your personal information, or that we transfer it to a third party where applicable.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising — opt out of the "sale" or "sharing" of your personal information for targeted advertising, as defined by applicable law.
  • Managing Communication Preferences — opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional messages about your account or orders.

You may exercise any of these rights by contacting us at info@bynovari.com. We will not discriminate against you for exercising these rights, and we may need to verify your identity before processing your request. Where required by applicable law, you may also have the right to object to or restrict certain processing, or to withdraw consent on which we rely (without affecting processing already carried out).

International Transfers

We may transfer, store, and process your personal information in countries other than the one you live in, including in the United States. Where we transfer personal information across borders, we rely on appropriate safeguards and recognized transfer mechanisms, and we take steps to ensure your information receives an adequate level of protection in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy here and update the "Last updated" date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please email us at info@bynovari.com.