Refund Policy

Refund Policy

At ByNovari™, we're committed to providing premium-quality jewelry and exceptional customer service. To ensure complete transparency, we've outlined our return and refund policy below. Please read this policy carefully before placing your order.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

  • The item must be unworn and unused
  • The item must be returned in its original packaging
  • All original tags, accessories, and protective packaging must be included (where applicable)
  • You must provide your receipt or proof of purchase
  • Your return request must be submitted within 30 days of delivery

If your return meets these requirements, please contact us at info@bynovari.com.

Once your request has been approved, we'll provide return instructions, including the appropriate return address.

Important: Returns sent without prior approval cannot be accepted.

Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

  • Sale or clearance items
  • Gift cards
  • Store credit
  • Personalized or engraved jewelry
  • Custom-made products
  • Shipping Protection
  • Items returned outside the return window
  • Items that show signs of wear or damage caused after delivery

Shipping Protection (Non-Refundable)

Shipping Protection is an optional service that protects your order against loss, theft, or damage during transit.

Because this is a digital service applied at checkout, it is non-refundable once purchased.

Damaged, Defective or Incorrect Items

Every order is carefully inspected before shipment. If your order arrives damaged, defective, or you receive the wrong item, we'll gladly work with you to resolve the issue.

To report an issue, please email info@bynovari.com and include:

  • Your order number
  • Your full name
  • Clear photos of the item
  • Photos of the packaging (if applicable)

Once reviewed, we'll determine the appropriate resolution, which may include a replacement, exchange, or store credit where applicable.

Please note: Damage claims must be submitted within 7 days of delivery.

European Union Returns

If your order was delivered within the European Union, you may have the legal right to return your purchase within 14 days of delivery.

To qualify, the item must be:

  • Unworn
  • Unused
  • In its original packaging
  • In resalable condition

Refund Processing

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact info@bynovari.com.

Shipping costs are non-refundable unless the return is the result of an error on our part.

Order Cancellations

If your order has not yet been processed or shipped, you may request a cancellation by contacting info@bynovari.com as soon as possible.

If your order has already been shipped, it can no longer be cancelled. However, you may request a return after delivery, provided the item meets the requirements outlined in this policy.

Frequently Asked Questions

Can I return my jewelry if I change my mind?

Yes. As long as your jewelry is unworn, unused, in its original packaging, and your request is made within 30 days of delivery, you may be eligible for a return.

Can I return earrings?

For hygiene reasons, earrings that have been worn cannot be returned. Unworn earrings returned in their original packaging may be eligible for a return where permitted by law.

What if my jewelry arrives damaged?

Please email info@bynovari.com within 7 days of receiving your order, including your order number and clear photographs of both the item and its packaging.

We'll review your request and arrange a suitable resolution as quickly as possible.

What if my package is lost?

If you purchased Shipping Protection, we'll work with you to resolve your claim as quickly as possible. Simply contact info@bynovari.com with your order details.

How long does it take to receive my refund?

Approved refunds are processed within 10 business days. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

Can I exchange my item?

At this time, we do not offer direct exchanges.

If you'd like a different item, we recommend returning your eligible purchase (where applicable) and placing a new order.

Need Help?

If you have any questions about your order, returns, or this policy, our support team is always happy to help.

Email: info@bynovari.com

Thank you for choosing ByNovari™. We truly appreciate your support.