Dainty Cross & Pearls Necklace

No. Our jewellery is crafted from high-quality, tarnish-resistant materials designed for everyday wear. With proper care, your ByNovari piece will maintain its beautiful finish without tarnishing or leaving green marks on your skin.

30-Day Money-Back Guarantee

We want you to love your ByNovari jewellery. If your order doesn't meet your expectations, you can return it within 30 days of delivery for a refund or exchange.

Simply email our support team with your order number, a photo of the item, and a brief explanation of the issue. We'll guide you through the return process and provide all the information you need.

Your satisfaction means everything to us, and we're committed to making sure you're happy with every purchase.

Lifetime Warranty

Every ByNovari piece is backed by our Lifetime Warranty, so you can wear it with confidence. If your jewellery experiences a manufacturing fault or eligible issue, we'll replace it once at no cost.

A $10 USD processing fee applies to cover shipping, packaging, handling, and processing of your replacement.

To submit a warranty claim, simply visit our Warranty Claim page and follow the instructions.

Shipping Times

At ByNovari, every order is carefully prepared before it leaves our warehouse. Orders are typically dispatched within 1–3 business days.

Once shipped, standard delivery usually arrives within 7–16 business days, while express delivery typically takes 5–8 business days.

During busy periods or promotional events, dispatch and delivery may take a little longer than usual. We always work hard to get your order to you as quickly as possible and truly appreciate your patience and support.

You'll receive a tracking email as soon as your order has been dispatched, so you can follow its journey every step of the way.

Yes! Our jewellery is designed for everyday wear and is water, sweat and shower resistant. While it can handle daily life, we recommend avoiding prolonged exposure to chlorinated pools, saltwater, perfumes and harsh chemicals to help keep your piece looking its best for years to come.

Yes. Our jewellery is hypoallergenic and designed to be gentle on sensitive skin. We use high-quality materials that are comfortable for everyday wear, so you can wear your favourite pieces with confidence.

As soon as your order has been dispatched, you'll receive a confirmation email containing your tracking number. Simply click the tracking link in the email to follow your order every step of the way. If you have any questions, our support team is always happy to help.